WattEV Maximizes Charger Uptime at North America's Largest EV Truck Site

WattEV is a leading Truck-as-a-Service and EV charging infrastructure provider for logistic companies. Since 2022, WattEV has worked with Ampcontrol to launch the first EV charging hub in the Port of Long Beach, the largest port in the U.S. WattEV uses Ampcontrol to ensure a high charger uptime and a seamless driver experience. The site opened in May 2023, and WattEV will open several similar sites soon.

with Ampcontrol

The Challenge

Energy Management

Data Access and OCPP

Trusted by Leading Fleet Operators

Ampcontrol works with a wide range of fleets, manufacturers, and solution companies to help them optimize their electric fleet operations. To learn more about Ampcontrol in action, check out the following case studies.

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Providing 99% EV charger uptime for Vanderbilt University

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Charge America DC Chargers
Nikola and Freightliner

Over the past few years, electric trucking fleets have been on the rise with many leading middle-mile logistics providers and the Port of Long Beach. The California-based company, WattEV, uses business and technological innovation to provide fleet operators with the lowest total cost of ownership. It serves as a critical enabler to reduce CO2 emissions in the country. WattEV uses Ampcontrol's charging management software and 24/7/365 monitoring support to ensure the highest availability for WattEV’s trucking partners.

Using Ampcontrol’s dashboard, WattEV can monitor the charging activities, access all data points in real time, and remotely control charging equipment. Ampcontrol’s team worked closely with WattEV and other partners during the commissioning process and the ramp-up of the 24/7 support. Since June 2023, Port of Long Beach has had its first electric trucks provided by WattEV’s Charging-as-a-Service platform.

24/7
Monitoring and Support

WattEV uses Ampcontrol’s remote monitoring and help desk service. Ampcontrol’s global team responds to driver requests and auto-error detections.

Instant
Error Notifications to Operators

Ampcontrol’s auto-error detection sends notifications to the operators via text message, pager, or email. This minimizes active dashboard monitoring times.

100%
Software Uptime

Ampcontrol’s software and API have had zero downtime or critical errors since the launch. This provides reliable information from the charger hardware and increases its availability.

Challenges

Day and Night Operation

WattEV is aiming for a 24/7 operation of its charging hub. Trucks often come back in the early morning hours and must be fully charged by the morning. Any downtime will affect truckers, logistic companies, and drivers. To achieve operational excellence, charging hardware, charging management software, and support must work harmoniously. One of the critical challenges is the high power demand per charger (360kW) and energy demand (>500 kWh) per truck.

Unique Software Requirements

Truck as a Service is an innovative business model. For WattEV, this means the team has several requirements on the charging and vehicle data. Besides having reliable access to a flexible dashboard, WattEV requires an elaborative API that allows their teams to retrieve data and build weekly reports.

New Vehicle and Charger Brands

Electric middle-mile trucking will revolutionize the port areas. While ports, states, and companies are supporting initiatives, the equipment and vehicles are new and were launched only a few months ago. WattEV will need a partner to support possible technical issues when charging the latest truck models with their Charge America charger brand. Problems need to be logged and resolved efficiently with the different OEMs.

Solution

Zero Software Downtime Accelerates the Commissioning Process

The commissioning of new EV chargers is a critical step. The earlier the chargers are operating reliably; the better WattEV can enter into daily operations. Ampcontrol’s charging management software had a 100% uptime since the beginning of commissioning. The software caught all charging data error messages and helped the teams gain insights into possible issues. The onsite teams and remote monitoring staff could make daily decisions efficiently. This helped to accelerate the commissioning process significantly.

LEARN HOW
The Software Tracks All Hardware Alerts

DC Fast Chargers are complex systems. Especially during the commissioning phase, the chargers are expected to have some issues that need to be addressed. With Ampcontrol’s software, WattEV and Ampcontrol’s support team receive instant notifications to phones, pagers, or email addresses. The software provides several views that visualize error messages per asset and reasons for possible unexpected behavior (e.g., charging stopped). Since the site is fully commissioned, the 24/7/365 team uses the software for daily and weekly reviews and dispatches of possible service providers.

LEARN HOW
24/7 Remote Hardware Monitoring Support

Critical success factors for the site uptime have been Ampcontrol’s 24/7/365 support, which aims to monitor the chargers and react within short time frames when errors occur. The support team then communicates these issues with WattEV on the following day. Since Ampcontrol has team members on all continents, drivers always have instant support through Ampcontrol’s help desk.

LEARN HOW

Intelligent Software for Electric Vehicles

Whether you’re a fleet manager, EV manufacturer, or charging point operator, Ampcontrol is an AI-powered software that makes it easy for you to implement intelligent charging for electric vehicles.

Case Studies

Electrada Enhances EV Charger Uptime for Vanderbilt University

Electrada's mission is to deliver comprehensive service for fleet operators involves integrating hardware, site development, software, and vehicle expertise. For Vanderbilt University's project, rapid operational readiness post-commissioning was vital to avoid disruption to the campus community.

Copec Voltex Charges Electric Bus Fleets in Chile

Copec Voltex specializes in providing EV charging solutions for the greater public, private organizations, and fleets. EV fleet charging requires a high charger uptime, easy vehicle identification, and strong energy management. Amongst others, Copec Voltex uses Ampcontrol for electric shuttle buses transporting personnel to the largest copper mining site in the world.

7Gen Operates with >99% Charger Uptime at Last-Mile Delivery Sites

7Gen operates with Ampcontrol’s EV charging software to provide fast, high-quality electric fleet support with >99% uptime.

Aeversa Overcomes Grid Challenges for EV Truck Charging in South Africa

Aeversa’s vision is to provide clean and reliable fleet vehicles for South Africa. While every country faces the typical challenges, South Africa brings its unique ones that needs to be addressed by Aerversa.

WattEV Maximizes Charger Uptime at North America's Largest EV Truck Site

WattEV is a leading Truck-as-a-Service and EV charging infrastructure provider for logistic companies. Since 2022, WattEV has worked with Ampcontrol to launch the first EV charging hub in the Port of Long Beach, the largest port in the U.S. WattEV uses Ampcontrol to ensure a high charger uptime and a seamless driver experience. The site opened in May 2023, and WattEV will open several similar sites soon.

Aerovolt Launches UK's First Electric Airplane Charging Network

Aerovolt offers charging-as-a-service (CaaS) for airports and electric airplanes. The UK-based company integrates OCPP chargers with custom operations tools using Ampcontrol's charging software API for airports and electric airplanes.

Dynamic Load Management to Operate EV Charging Sites

Floading Energy Infra is a solution company based in the Netherlands, offering end-to-end solutions for electric vehicle fleets — planning, installation, and operations. Floading also offers charging hardware along with charging management software for their fleet customers.

Reducing Demand Charges of Revel's Vehicle Fleet

Revel's mission is to accelerate EV adoption by providing the infrastructure and services that make it easy to go electric. Founded in Brooklyn, NY, in 2018, Revel currently operates in New York City, Washington D.C., San Francisco, and Miami.